Returns policy summary
Sara Da Silva Ltd trading as "Sara Da Silva Brazilian Sportswear" offers this policy in addition to your legal rights as a consumer as set out by the Consumer Rights Act 2015.
This returns policy applies to all products purchased on Facebook, Instagram, our website www.sara-da-silva.com and direct sales.
Customers have up to 14 days from the date of original purchase to cancel their order.
On cancellation of the order, Sara Da Silva Ltd has up to 14 days to refund the customer for the cancelled order.
Sale or discounted items
An 'All Sales Final' policy applies to Items of clothing which are on sale or discounted. This means that sale items are not refundable.
If the sale item is returned because you customer purchased the wrong size, we will accept the return of the brand new item in exchange for store e-gift card to the same value as the sale item.
Only full price garments will be refunded. For further information read the rest of the returns policy.
How to return an item
Please let us know immediately by emailing us at firstname.lastname@example.org so we can help to resolve any problems. Please include your order number on the email. see return page.
A valid order number is necessary to return an item using this system.
If you purchased an item offline please contact us site administrators for an order number.
Returns will not be accepted without a valid order number. [You will find your order number on the sales invoice]
Items sent without any prior correspondence and authorisation will not accepted and will be returned to the sender, making the client liable for the charges.
Postal charges for return items will not be refunded unless agreed upon by Sara Da Silva prior to the shipment of the item.
Unsolicited return accepting services outside this remit will be ignored and not signed for and be returned to sender at their own personal cost.
It is only possible to get a refund on returns when it is in line with our returns policy.
We do not refund for the following:
Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
Damaged by misuse or activities other than the intended purpose
Please note the life expectancy of any Sara-Da-Silva legging or any product from our site depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user.
Sara Da Silva leggings or any product from this site damaged by normal wear and tear or that have exceeded the reasonable life of the product will not be replaced.
Proof of purchase
The customer must present a valid proof of purchase when returning an item for refund, replacement or a credit coupon. All purchases made online will be accompanied by an order number, and each customer will have a copy of the sales invoice sent after the intial purchase. Either/or will do.
PayPal transactions will be refunded by Paypal money transfer only. Payments received by credit or debit card will be refunded by BACS bank transfer. Refunds may take between 10-15 days to process depending on the method of payment.
You can ship your return package to the address below;
Sara Da Silva Brazilian Sportswear, 7 Watermint Drive, Tuffley, Gloucester, GL4 0SZ
What should I do if I received the wrong product or my question is not covered here?
Contact us: email@example.com
- Monday - Friday 9:00am - 6:00pm
- Saturday: 9:00am - 1:00pm
- Sunday - Closed
- Bank holidays - Closed
Company name: Sara Da Silva.Ltd trading as Sara Da Silva Brazilian Sportswear.
Company no: 9391773