Customers have up to 14 days from the date of original purchase to cancel their order.
On cancellation of the order, Sara Da Silva Ltd has up to 14 days to refund the customer for the cancelled order.
Sale or discounted items
An 'All Sales Final' policy applies to Items of clothing which are on sale or discounted. This means that sale items are not refundable.
If the sale item is returned because you customer purchased the wrong size, we will accept the return of the brand new item in exchange for store e-gift card to the same value as the sale item.
For further information read the rest of the returns policy.
How to return an item
Go to the return centre here and raise a ticket, and choose the reason for your return and your resolution.
When you raise a ticket you will get a return ID which it must be included on your return forms.
Download your printable returns form here.
A valid order number is necessary to return an item using this system.
Returns will not be accepted without a completed returns form and unique return ID. Without these we will not be able to identify your item or deal with request.
Items sent without any prior correspondence and authorisation will not be accepted and will be returned to sender, who is liable for the charges.
Postal charges for return items will not be refunded unless agreed upon by Sara Da Silva ltd prior to the shipment of the item.
Due to an increasing number of customers returning leggings to our warehouses in a deplorable and disrespectful condition a returns levy is now being enforced.
What this means is that a £10.00 charge will deducted per product returned in a condition other than that of which it was when it left our premises.
(Each product is assessed and photographed before it is dispatched in case there is any dispute of the original condition when it left our hands)
Example 1: one pair of leggings 1 x £54.99
Original purchase amount: £54.99
Refund amount without levy: £54.99
Refund with levy deducted £54.99 - £10.00 = £44.99
Example 2: Two pairs of leggings £60.00 x 2 = £120.00
Original purchase amount: £120.00
Refund amount without levy: £120.00
Refund with levy deducted: £100.00
When you order leggings from Sara Da Silva, you receive a brand new pair of leggings, folded neatly inside a sealed zipper bag.
This is how we expect them to be returned.
There is absolutely no reason that the product should be returned any other way than the condition it was received.
Please take care when trying on the leggings that you do not come into contact with animals and that you are not wearing creams or deodorants which will soil the fabrics. Also avoid to sit on sofas or other materials such as wool blankets or dirty surfaces.
It is totally unacceptable if the product you return has been stuffed inside the bag in a ball with little care, or covered in animal hairs, body cream, and/or dust. Or all of the above.
When this occurs a member of our team will need to spend quite some time cleaning, pressing, refolding and repacking the leggings for resale.
If the product is salvageable for resale.
If the leggings are too soiled and unsalvageable then they cannot be resold and must be disposed of, and is not friendly to the environment and unsustainable.
As the consumer you should treat the item with respect and treat it as it does not belong to you until you are 100% sure you are keeping the product for life.
Returns policy summary
Sara Da Silva Ltd trading as "Sara Da Silva Brazilian Sportswear" offers this policy in addition to your legal rights as a consumer as set out by the Consumer Rights Act 2015.
This returns policy applies to all products purchased on Facebook, Instagram, our website www.sara-da-silva.com and direct sales.
We do not refund for the following:
Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
Damaged by misuse or activities other than the intended purpose
Please note the life expectancy of any Sara-Da-Silva legging or any product from our site depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user.
Sara Da Silva leggings or any product from this site damaged by normal wear and tear or that have exceeded the reasonable life of the product will not be replaced.
Proof of purchase
The customer must present a valid proof of purchase when returning an item for refund, replacement or a credit coupon. All purchases made online will be accompanied by an order number, and each customer will have a copy of the sales invoice sent after the initial purchase. Either will do.
PayPal transactions will be refunded by Paypal money transfer only. Payments received by credit or debit card will be refunded by BACS bank transfer. Refunds may take between 10-15 days to process depending on the method of payment.
Charges for shipping are not refunded unless agreed upon by us beforehand.
Return address - United Kingdom
Sara Da Silva ltd,
Unit 37, Space Business Centre, Olympus Park
Return address - Ireland
Sara Da Silva ltd
Manderlay, High Road
Mornington, Co Meath
What should I do if I received the wrong product or my question is not covered here?
Contact us: firstname.lastname@example.org
Support chat operating hours
Monday to Friday: 9:00 to 5:00pm
Saturday & Sunday: Closed
Bank holidays: Closed
Typical response times: 24 hours
Company name: Sara Da Silva limited
Trading as: Sara Da Silva Brazilian Sportswear
Company no: 09391773
VAT number: GB 356 920 382