Returns Policy

Returns policy 

Online purchases;

Customers have up to 14 days from the date of original purchase to cancel their order.

On cancellation of the order, Sara Da Silva Ltd has up to 14 days to refund the customer for the cancelled order.

Sale or discounted items

An 'All Sales Final' policy applies to Items of clothing which are on sale or discounted. This means that sale items are not refundable.

If the sale item is returned because you customer purchased the wrong size, we will accept the return of the brand new item in exchange for store e-gift card to the same value as the sale item. 

For further information read the rest of the returns policy.

How to return an item

Go to the return centre here and raise a ticket, and choose the reason for your return and your resolution. 

When you raise a ticket you will get a return ID which it must be included on your return forms.

Download your printable returns form here.

A valid order number is necessary to return an item using this system.

Returns will not be accepted without a completed returns form and unique return ID. Without these we will not be able to identify your item or deal with request.

Items sent without any prior correspondence and authorisation will not be accepted and will be returned to sender, who is liable for the charges.

Postal charges for return items will not be refunded unless agreed upon by Sara Da Silva ltd prior to the shipment of the item.

Returns policy summary

Sara Da Silva Ltd trading as "Sara Da Silva Brazilian Sportswear" offers this policy in addition to your legal rights as a consumer as set out by the Consumer Rights Act 2015.

This returns policy applies to all products purchased on Facebook, Instagram, our website www.sara-da-silva.com and direct sales.

Additional information

We do not refund for the following:

Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)

Damaged by misuse or activities other than the intended purpose

Please note the life expectancy of any Sara-Da-Silva legging or any product from our site depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user.

Sara Da Silva leggings or any product from this site damaged by normal wear and tear or that have exceeded the reasonable life of the product will not be replaced.

Proof of purchase

The customer must present a valid proof of purchase when returning an item for refund, replacement or a credit coupon. All purchases made online will be accompanied by an order number, and each customer will have a copy of the sales invoice sent after the intial purchase. Either will do. 

Refunds

PayPal transactions will be refunded by Paypal money transfer only. Payments received by credit or debit card will be refunded by BACS bank transfer. Refunds may take between 10-15 days to process depending on the method of payment.

Return address - United Kingdom

Sara Da Silva ltd,

Unit 37, Space Business Centre, Olympus Park

Quedgeley, Gloucester

GL4 0SZ 

United Kingdom

Return address - Ireland 

Sara Da Silva ltd

Manderlay, High Road

Mornington, Co Meath 

Ireland

A92 DP63

What should I do if I received the wrong product  or my question is not covered here?

Contact us: info@sara-da-silva.com

Operating times

  • Monday - Friday 9:00am - 6:00pm
  • Saturday: 9:00am - 1:00pm
  • Sunday - Closed 
  • Bank holidays - Closed

 

COMPANY INFORMATION

Company name: Sara Da Silva.Ltd trading as Sara Da Silva Brazilian Sportswear.

Company no: 09391773

VAT number: GB 356 920 382