FAQs

So, what is Klarna?

Klarna payments banner ad

Who is Klarna?

Klarna are a Swedish payment service provider, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 75,000 e-stores and are very safe to use. Klarna is one of Europe´s fastest growing companies and a leading alternative payment provider. Klarna’s vision is to simplify the buying experience with a simple checkout solution. Customers only need to provide top-of-mind information to complete a purchase. 

At the core of Klarna’s services is the concept of payment after delivery, which lets you buy before you pay. This simplicity means a better shopping experience for you as you don't need to put your card details in at the checkout and you don't need to pay for your goods until after you've decided you're happy with them.

A new way to pay

You may see Klarna as part of your checkout experience as we’re partnering with them to bring you a better online shopping experience, giving you the chance to order quickly without providing payment first. You may also be offered to Pay After Delivery, receiving 30 days to complete the payment at your convenience and at no extra cost, to help improve the ease with which you can place orders with size?

How does it work?

When you select pay after delivery at the checkout you can purchase with one click without adding any payment details. Once confirmed, you will receive an email from Klarna explaining how to pay for your goods at a later date and we'll send out your order as usual. If you decide you're not happy with your order you can simply return it to us and the money will never leave your account.

What are my payment options?

You may be offered Pay After Delivery, but you’ll still be able to pay with credit card, debit card, Apple Pay, Android Pay or PayPal, as per the payment options offered via our current checkout. If you are offered the ‘Pay After Delivery’ payment method, you can then pay via credit card or debit card, immediately after the order, or within 14 days of placing the order via the email Klarna send upon completing your checkout.

How does Pay After Delivery work?

Once your order is confirmed you will receive an email with payment instructions within 2 days from Klarna. You will then have 14 days to complete the payment online at your convenience with no extra cost. You can then pay via credit or debit card.

FAQs

I have been redirected to Klarna’s site, is that correct?

Yes, If you have chosen to Pay After Delivery, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.

Am I eligible for Pay After Delivery?

To use Pay After Delivery you must be at least 18. Whilst this option is widely promoted, Pay After Delivery is subject to your financial circumstances. When choosing Pay After Delivery, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay After Delivery?

Klarna is unique and offers Pay After Delivery based on a number of factors such as the order value, previous order history and item availability.

If you are 18 or over, you can improve your chances of being offered Pay After Delivery by ensuring you provide your accurate name and address details and shipping to your registered billing address.

All orders are assessed individually. Just because you have had Pay After Delivery before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If Klarna gives me the option to Pay After Delivery within 30 days, will they do a credit check on me?

Neither Klarna nor size? will run credit searches against you that could impact your credit rating. Klarna may run so-called unrecorded enquiries that do not affect credit scoring.

What if I don’t pay on time?

If you do not pay within 30 days of receiving your Klarna invoice you may be subject to charges; if you do not pay the balance within 30 days of receiving your invoice Klarna will send you a reminder, after your first reminder, if you do not pay the balance, Klarna will send you another reminder, followed by a third reminder after this if you have not paid the balance. If after your third reminder you have still not paid the balance your details will be passed to a debt collection agency which may affect your credit rating. In addition, each reminder may carry an additional charge of up to £8.

How is my statement sent?

If you chose to pay after delivery, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team here.

How does Klarna’s pay after delivery work?

After sara-da-silva.com has acknowledged your order, you will receive an email with payment instructions, telling you when and how you will need to pay.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important, that you give us the correct details, as otherwise, you will not receive the payment information and so be liable for late payment fees.

What are my payment options with Klarna?

You can pay with debit or credit card (Visa/Mastercard/American Express) immediately in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via credit card or debit card.

How does the payment page work?

If you have received your goods and want to pay your statement, go to Klarna’s payment page, and sign in with the statement number (provided in the email) and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team here.

What happens if I haven’t received an email with my statement/payment information?

Please contact Klarna’s Customer Service team here. They will be able to provide you with the payment details.

Can I postpone my payment due date?

You can contact Klarna’s Customer Service team here to see if it is possible to postpone the due date for your payment. They will be able to provide you with the payment details.

Can I have a different delivery address to my billing address?

Yes, when selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

Have you received my payment?

After we have received your payment, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarna’s Customer Service team here with a proof of payment.

What should I do if I want to cancel my order?

If you would like to return goods, please use your dispatch note found in your delivery or contact our size.co.uk customer service team at customer.service@size.co.uk here.

I have cancelled my order. How long will it take until I receive my refund?

As soon as we have received your cancellation or your return, the repayment will be processed within the next 14 days.

What happens to my invoice when I’ve returned the goods?

One size? have received the return (partial or full), an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed.

I’ve received an invoice but I’ve not yet received my goods

You should, of course, not pay your statement until you've received your goods when you purchase using Klarna. In this case, we would ask that you contact the size? customer service team at customer.service@size.co.uk to get an update on your order. You should also contact Klarna’s Customer Service team here - so that they can postpone the due date for your payment.

How will I be refunded?

If you have paid for your order with a card, the refund will be made back to the same card.

Any further questions?

For any questions regarding your payment please visit Klarna here.