General shipping information
Once your parcel has been dispatched by our fulfilment team (typically within 24-48 hours of placing your order) a remote confirmation email and/or text message will notify you that your parcel has been dispatched.
If a tracked service has been selected a tracking number will be included in the confirmation email.
Please note* - Once parcels have been dispatched we are unable to change the address.
During sale periods, delivery times can increase due to a larger volume of orders.
For any further delivery queries, please contact us or email support@sara-da-silva.com
Sometimes delays happen - so if they do you will be informed by email or SMS in addition to the confirmation email.
Terms & conditions continued
Europe
The same terms & conditions apply to European deliveries.
Please contact us if you require further information.
Rest of world
The same terms & conditions apply to Rest of World deliveries.
Please contact us if you require further information.
Shipping rates
All of the rates below are dependant on the number of items in a parcel and the final weight. If you have any questions about shipping rates or services please contact us.
| United Kingdom | Price |
| Large letter -Â 1st class | Free |
| Small parcel - 1st class | £3.58 |
| Signed for - large letter | £2.94 |
| Signed for - Small parcel | £2.94 |
| Special delivery - Guaranteed by 1pm (0-500g) | £7.50 |
| Royal Mail Tracked 24 hour | £5.46 |
| Royal Mail Tracked 48 hour | £4.74 |
| Ireland | Price |
| International standard - large letter - (1 item) | £5.10 |
| International standard - small parcel - (2+ items) | £7.00 |
|
International Tracked & Signed - large letter (1 item) |
£13.56 |
|
International Tracked & Signed - small parcel (2+ items) |
£16.56 |
| Orders over £120.00GBP | Free standard post |
Delivery times
United Kingdom
1- 2 working days
Republic of IrelandÂ
Up to 10Â Working days. (Typically 4 to 6 working days)Â
Rest of world (International)
Standard shipping -Â Up to 15 days
Express service:Â 3 to 4 days
________________________________________________________________________________________
Our business addressÂ
The United Kingdom
If you are returning an item from within the United Kingdom only!!!
Send to:
(FAO SARA DA SILVA RETURNS)
UNIT 37, SPACE BUSINESS CENTRE,
OLYMPUS PARK,
QUEDGELEY,
GLOUCESTER, GL2 4AL
 _______________________________________________________________________________________
The Republic of Ireland
If you are returning an item from within the Republic of Ireland
Send to:
Sara Da Silva Ireland
Unit 11D, Newgrange Business Park,Â
Donore Rd, Lagavooren,
Drogheda, Co. Louth,
Ireland A92 DP63
________________________________________________________________________________________
The rest of world
If you are returning an item from outside the United Kingdom
Send to:
(FAO SARA DA SILVA RETURNS)
UNIT 37, SPACE BUSINESS CENTRE,
OLYMPUS PARK,
QUEDGELEY,
GLOUCESTER, GL2 4AL
________________________________________________________________________________________
Next Day Delivery
Order deadline: 10:00am
To arrive before 1:00 pm the following working day (Monday – Friday)
This service is available to the UK Mainland only.
Orders placed on Friday before 10:00am will arrive 'next day' (Saturday) and orders placed after 10:00am will arrive on the proceeding Monday.
Orders placed on public holidays will not be processed until the following working day which can add one more day to delivery times.
During Sale period we are not always able to offer the next day delivery service.
Overseas Delivery
Please note that our free International shipping service is not a tracked service.
If you are an international customer and you would like to track your shipment, you will need to upgrade your shipping service and pay additional charges.
Typical delivery time to Ireland and the rest of Europe is 5 days. 10 working days.
(Working days being Monday to Friday - excluding weekends)
Please note we are unable to claim the loss of a parcel with Royal Mail until 25 days have passed.
In the Republic of Ireland, An Post do not consider international mail lost until 40 days have passed.
Tracking for 'signed for' UK Deliveries
To track your order:
- You will receive an email from us with your tracking number.
- Enter your unique tracking number in the 'tracking' box on the Royal Mail website here
- Locate your parcel
Tracking For All Other UK Deliveries
A rapid tracked shipping service is available please contact our customer team for details here
Order Cancellation
If you are a customer in the European Union you have the right to cancel or withdraw your order with us within 14 calendar days from the day after the date you received your item.
Orders cannot be cancelled after your item has been dispatched. (Items that are in transit are now in the possession of the shipping carrier) In this instance you must wait until the item arrives at your shipping address and then you go to the return centre and cancel your order.Â
The cancellation process commences when you cancel your order on the returns centre.
Refunds will be issued when the cancelled item has been returned to our depot, inspected and processed on our system.
Under no circumstances will cancelled items be refunded while in transit to or from your chosen shipping address.Â
Additional information
Cancelled orders should not be worn and only returned to our distribution centres if the item(s) are in the exact condition they were received. Â
Please note: Returned items will be inspected by our staff to ensure the product is unused and in a brand-new saleable condition.Â
If our staff recognise that the leggings are not in original condition then the return will be rejected and you will be charged for the damaged product.
In this case, you the customer can choose to have the product back at your own expense, or we will dispose of the item.
If you have a delivery & returns related question which is unanswered please contact us or read our FAQ's here
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