Returns Policy

Returns

To start the return process go to our returns centre and register your return.

Click here to navigate to the returns portal.

Please contact customer services team if you have any questions.

Returns policy 

Online purchases;

Customers have up to 14 days from the date of original purchase to cancel their order.

On cancellation of the order, Sara Da Silva Ltd has up to 14 days to refund the customer for the cancelled order.

Sale or discounted items

An 'All Sales Final' policy applies to all items of clothing which are included in a general sale on our website or other sales channels.

This means that sale items are not refundable, but instead can be returned for store credit(an e-voucher) or if available for a size exchange(subject to availability)

When applied at checkout vouchers or promotional discount codes, issued on our website, on social media, by an influencer are not subject to the 'All Sales Final' policy and treated as standard return items.

For further information read the rest of the returns policy or contact customer support via the chat on our website.

How to return an item

Go to the return centre here and raise a ticket, and choose the reason for your return and your resolution. 

When you raise a ticket you will get a return ID which it must be included on your return forms.

Download your printable returns form here.

A valid order number is necessary to return an item using this system.

Returns will not be accepted without a completed returns form and unique return ID. Without these we will not be able to identify your item or deal with your request.

Items sent without any prior correspondence and authorisation will not be accepted and will be returned to sender, who is liable for the charges.

Postal charges for return items will not be refunded unless agreed upon by Sara Da Silva ltd prior to the shipment of the item.

Refund levy 

Due to an increasing number of customers returning leggings to our warehouses in a disrespectful condition,  a new returns levy is now being enforced.

What this means is that a £20.00 charge will deducted per product when returned in poor condition. 

(Each product is assessed and photographed before it is dispatched in case there is any dispute of the original condition when it left our hands)

When you order leggings from Sara Da Silva, you receive a brand new pair of leggings, folded neatly inside a sealed zipper bag. 

This is how we expect them to be returned.

Please take care when trying on the leggings that you do not come into contact with animals and that you are not wearing creams or deodorants which will soil the fabrics. Also, avoid sitting on sofas or coming into contact with other materials such as wool blankets or dirty surfaces.

It is totally unacceptable if the product you return has been stuffed inside the bag with little care, and is covered in animal hairs, body cream, dust, chalk dust. 

When this occurs a member of our team will need to spend time cleaning, pressing, refolding and repacking the leggings for resale - if the product is resalable.

In most cases if the leggings are too soiled and cannot be resold and they will be returned to you at your cost and you will not be refunded.

Returns policy summary

Sara Da Silva Ltd trading as "Sara Da Silva Brazilian Sportswear" offers this policy in addition to your legal rights as a consumer as set out by the Consumer Rights Act 2015.

This returns policy applies to all products purchased on Facebook, Instagram, our website www.sara-da-silva.com and direct sales.

Additional information

We do not refund for the following:

Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)

Damaged by misuse or activities other than the intended purpose

Please note the life expectancy of any Sara-Da-Silva legging or any product from our site depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user.

Sara Da Silva leggings or any product from this site damaged by normal wear and tear or that have exceeded the reasonable life of the product will not be replaced.

Proof of purchase

The customer must present a valid proof of purchase when returning an item for refund, replacement or a credit coupon. All purchases made online will be accompanied by an order number, and each customer will have a copy of the sales invoice sent after the initial purchase. Either will do. 

Refunds

PayPal transactions will be refunded by Paypal money transfer only. Payments received by credit or debit card will be refunded by BACS bank transfer. Refunds may take between 10-15 days to process depending on the method of payment.

Charges for shipping are not refunded unless agreed upon by us beforehand. 

Return address - United Kingdom

(FAO SARA DA SILVA RETURNS)
UNIT 37, SPACE BUSINESS CENTRE,
OLYMPUS PARK,
QUEDGELEY,
GLOUCESTER, GL2 4AL

 

What should I do if I received the wrong product  or my question is not covered here?

Contact us: support@sara-da-silva.com

Support chat operating hours

Monday to Friday: 9:00 to 4:00pm

Saturday & Sunday: Closed

Bank holidays: Closed

Typical response times: less than 24 hours on working days

    Messages received during a weekend or holiday period will be responded to on the next available working day.

       

      COMPANY INFORMATION

      Company name: Sara Da Silva limited

      Trading as: Sara Da Silva Brazilian Sportswear

      Company no: 09391773

      VAT number: GB 356 920 382