Shopping for someone else but not sure what to buy? 

Give them the gift of choice with a Sara Da Silva Brazilian sportswear E-Gift card.

Gift cards available in denominations as little as £15.00 up to £150.00.

Gift cards are delivered by email and are redeemable at any time.

Shipping rates

All of the rates below are dependant on the number of items in a parcel and the final weight. If you have any questions about shipping rates or services please contact us.

Delivery times

United Kingdom

1- 2 working days

Republic of Ireland 

Up to 10 Working days. (Typically 4 to 6 working days) 

Our Postal addresses 

United Kingdom

United Kingdom

**Unless agreed otherwise the customer not Sara Da Silva Limited is solely responsible for the cost of returning an item. 

**Do not return an item unless you have received authorisation by a member of our team first.

Return items must have a unique ID which we hand out on a case by case basis.

Returning an item without authorisation may null and void your returns request.

Please note: Return items remain the responsibility of the customer until they are received at our HQ. 

Sara Da Silva Limited will not be held responsible for lost or stolen items. We recommend using a tracked postal service when returning an item for replacement or refund and keeping safe the proof of postage until the arrival of the item has been confirmed.

The refund or replacement of any order item will not take place until the physical item has been received at our HQ. We will not accept 'proof of post' reciepts or photos of the item shipped. We must have it in our hands.

*To avoid disputes in relation to this matter please be clear on our returns policy before you purchase an item from our store.

The same returns policy and terms & conditions apply in Ireland and the United Kingdom.

To view click our terms & conditions here

Please contact us if you have an enquiry in relation to returning an item.

Europe

The same terms & conditions apply to European deliveries.

Please contact us if you require further information.

Rest of world

The same terms & conditions apply to Rest of World deliveries.

Please contact us if you require further information.

Next Day Delivery

Order deadline: 10:00am

Timeframe: To arrive before 1:00 pm the following day (Monday – Friday)

This service is available to the UK Mainland only.

Orders placed on Friday will be dispatched the same day but will not be guaranteed to arrive 'next day' (Saturday) and typically arrive on Monday of the following week. 

Please be aware of this before ordering as Sara Da Silva Brazilian Sportswear will not be responsible for an error.

A Saturday guaranteed delivery service is available but only by special request.

Please contact us for more details.

Orders placed between 11:00 am on Friday and Monday (in other words 'over the weekend') will in most cases arrive on Monday of the following week, Tuesday if ordered on a Saturday or Sunday and bank holiday Mondays.

As aforementioned orders placed on public holidays will not be processed until the following working day which can add one more day to delivery times.

During Sale period we are not always able to offer the next day delivery service.

Overseas Delivery

Orders outside the United Kingdom are sent using the Royal Mail Airsure service, also know as International Standard. This service is not tracked. 

We advice a delivery time of up to 10 working days.

(Working days being Monday to Friday - excluding weekends)

Please note we are unable to claim the loss of a parcel with Royal Mail until 25 days have passed.

In the Republic of Ireland, An Post do not consider international mail lost until 40 days have passed.

Tracking for 'signed for' UK Deliveries

To track your order:

1. You will receive an email from us with your tracking number.
2. Enter your unique tracking number in the 'tracking' box on the Royal Mail website here
3. Locate your parcel

Tracking For All Other UK Deliveries

A rapid tracked shipping service is available please contact our customer team for details here

How To Return An Item

We hope that you will be satisfied with your purchase but if you have any issues, please let us know immediately by emailing us at info@sara-da-silva.com so we can help to resolve any problems.

If you do not recieve a response within 24-48 hours, please contact-us using our WhatsApp business chat as sometimes emails are sometimes redirected to our spam/junk folders or blocked by our email firewall.

Please include your order number on the subject line and body of email.

We will then issue you with instructions on how to return your products. 

Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage. Always read carefully our returns policy before returning an item.

On receipt of the return item Sara Da Silva Sportswear staff will inspect the return item to check for any imperfections or signs or wear and tear.

If it staff recognise that the leggings have been "worn" and not "tried on" then it will be will be rejected and a refund order will not be granted to the customer.

The customer can choose to have the product back at their own expense or we will dispose of the item.

RETURN ITEMS: terms & conditions

PLEASE NOTE: Always try on your leggings and ensure you are very satisfied with the fit and material before deciding to rip the tag off the garment and wear them permanently.

By 'wearing' the leggings (not just trying the leggings on) you agree to our RETURN ITEM terms & conditions.(more details below)

So, whatever you do please do not wear them unless you are totally satisfied, with the fit, material and other benefits which you expect from our product.

Leggings that have been worn can not be resold and as the item is now unsaleable we cannot and will not refund you for the item.

We DO accept returns if: you try on the leggings momentarily (in your kitchen or living room, bedroom to examine them in front of a mirror) and you experience one of the following:

• The leggings/items of clothing do not match your expectations.
• You receive the wrong product
• You receive the wrong size 
• You receive the wrong colour.
• If you receive the item and do not open the package and decide you want to cancel your order.

We DO NOT accept return items if: 

• The leggings or item of clothing has been worn for activities or a prolonged period of time and then after that period of time wearing you the customer decides that you no longer like or want the item. The product is now spoilt and can not be re-sold.
• Non faulty goods - That have been worn and are no longer wanted.
• The customer has been in possession of the item for more then 28 days.
• "Trying on" the leggings, capris, shorts, apparel during a gym session/class, sporting activity, around the house, or "out and about" -  and then after the activity you decide you no longer want the product. 

PLEASE NOTE: The goods must be returned to Sara Da Silva Brazilian Sportswear unused and in a re-sellable condition with all the tags attached(not ripped off in the bag) folded correctly and sealed inside the bag in which they were delivered.

In other words please return them as they were received.

Remember that the legging or item of clothing you return needs to be resold and in order to do so must be in brand new condition.

Do not cram or squeeze products and their packaging into undersized parcel bags or boxes as this will permanently damage the fabric, tags and exterior packaging.

If the product is received in such a manner we may charge you for the damage to the product or withhold your refund to cover the cost of the damaged item.

Please note: If you try on the leggings, capris, shorts, t-shirts etc or any item of clothing we supply and then decide to wear the garment to a gym class, or sporting activity  the item of clothing is then considered used and it is no longer returnable. 

On receipt of the return item Sara Da Silva Sportswear staff will inspect the return item to check for any imperfections or signs or wear and tear.

If it staff recognise that the leggings have been worn then it will be will be rejected and a refund order will not be granted to the customer.

The customer can choose to have the product back at their expense or we will dispose of the item.

Order Cancellation

If you are a customer in the European Union you have the right to cancel or withdraw your order with us within 14 calendar days from the day after the date you received your order.

Please see our terms and conditions for information on how to cancel an order.

The cancellation process begins from the date the 1st email correspondence is received from the customer, and not from the date of purchase.

Cancelled orders must not be worn and returned to our distribution centres in the exact condition that the package was received.  

Cancelled orders will be inspected by our staff when returned to ensure the product us unused and in a saleable condition. 

If our staff recognise that the leggings are not in original condition then it will be will be rejected and a refund order will not be granted to the customer.

The customer can choose to have the product back at their own expense or we will dispose of the item.

If you have a delivery & returns related question which is unanswered please contact us

Need some help finding your size?  Click here

Pre-orders - General Information

If you find that your size is not stock you can buy it in advance as a pre-order.

First you must go to the pre-order collection page by clicking here

To pre-order choose the size(and the quantity) from the dropdown menu and then click the 'add-to-cart button which will appear like so: 'PRE-ORDER NOW'.

Once you click the 'PRE-ORDER NOW' button your order will then be added to the CART.  Add as many pre-orders to your cart as you wish. 

If you order an out-of-stock item and an in-stock item together, the pre-order will be put on back order and the in-stock item will be shipped to you the next day.

If you prefer to have all the items shipped at the same time please leave a note on the order. 

You can do this on the 'CART' page during the checkout procedure. We also recommend sending an email to our customer services email as a backup.

Once you have finished shopping and wish to checkout follow the system steps and purchase the items using our many payment methods.

After the transaction has completed you will receive two emails, one from our automated pre-order notification system and the second from our website system confirming your total order. 

**Please read the pre-order email carefully to ensure all your details are correct, as the items are made to order and if there any mistakes it must be rectified at the beginning of the process.

How long does it take my pre-order to arrive?

Typically delivery time is 3 working weeks (Monday to Friday) -  From the date, the ordered is placed.

Due to COVID19 the pre-order process there may be delays.

If a delay occurs we will inform all pre-order customers with any necessary updates by email.

Please note: it is important to register your email address and telephone number at the checkout so we can contact you with updates on your order.

You can choose to receive promotional and transactional emails or transactional email only in the preferences when you buy your item in the checkout section.

If you choose transactional you will receive correspondence regarding only your order.

So what happens after I place my order?

Pre-orders are sent in batches to our manufacturer who begins making the leggings to order.

The pre-order leggings are then sent to United Kingdom accompanying our other orders.

If pre-orders arrive ahead of schedule we will send you a notification by email or SMS. The new arrivals are then dispatched over the next 1-2 working days.

During the waiting period we do our upmost to contact you with reports on the progress of your order.

All going well in approx three weeks time, a brand new pair of custom made leggings will arrive at your shipping address without any further action from you.

If any delays or updates occur we will also inform you.

If I have questions about my pre-order who do I contact?

Please feel free to contact us at anytime during the waiting period if you have some questions.

Please direct your questions to the following resources (https://wa.me/447831306887) or by email on info@sara-da-silva.com